Managing High Impact Emotions for Healthcare Professionals

Course Dates and Status

Start Date End Date Enrollment Cutoff Status
05/29/2024 05/31/2024 05/20/2024 WAITLIST ONLY
08/21/2024 08/23/2024 08/12/2024 WAITLIST ONLY
10/02/2024 10/04/2024 09/22/2024 SPACE LIMITED
11/15/2024 11/17/2024 11/03/2024 OPEN
12/11/2024 12/13/2024 12/01/2024 OPEN
01/08/2025 01/10/2025 12/30/2024 OPEN
02/21/2025 02/23/2025 02/10/2025 OPEN
04/09/2025 04/11/2025 03/31/2025 OPEN
04/30/2025 05/02/2025 04/18/2025 OPEN
06/20/2025 06/22/2025 06/10/2025 OPEN

Course Cost: $2,875
Course Format: Online (Live)
Course Credits: 31.25 CME

Want to enhance this course experience? Think about adding the PACE PLUS Program.
  • 8 am PST to 4:30-5 pm PST(11 am EST to 7:30-8 pm EST)

Course Description: In today’s challenging care delivery system, healthcare professionals often find themselves in high stress environments where the stakes are high. These challenging professional situations can elicit very normal “high-impact” emotional responses that may lead us away from productive engagement and problem solving. While healthy emotions (such as anger and frustration) can be harnessed to motivate healthy, goal-directed action, simply reacting unconsciously to emotions can have dire personal and professional consequences for healthcare professionals in the workplace, and the teams they work within and lead.

In this 3-day program we explore the origin and purpose of emotions, and help participants develop strategies that can harness the power of these feelings into constructive action to minimize risk and maximize professional well-being. All physicians have the opportunity to be effective leaders in the workplace and the course also explores leadership fundamentals such as building and maintaining healthy clinical teams, and effective, empathic, and empowering communication skills for the physician leader.

Target Audience: Frontline healthcare providers and healthcare leaders.

Learning Objectives:

  • Helping participants identify triggers in the workplace that can lead to disruptive behavior.
  • Didactic instruction providing constructive tools and strategies to aid in managing high impact emotions (such as anger and fear ) and conflict in an appropriate and professional manner including:
    • Increasing Emotional Intelligence
    • Empathy Training
    • Stress and anger management
    • Affect management
    • Conflict resolution and cooperation
    • Effective leadership and teambuilding in healthcare
    • Effective communication for clinical leaders
  • Using behavioral and cognitive skills to develop coping strategies and healthy interactions in the healthcare environment.
  • Developing a customized professional action plan (Commitment to Change).

PACE provides a dynamic training program that offers professionals an opportunity to obtain educational information and personalized assessment in a highly sensitive, supportive and confidential environment away from the workplace. This small-group program is limited to no more than 12 participants to maximize attendee engagement and participation.


PACE-PLUS, our one-on-one and group follow-up coaching, was designed to further support our CME participants and to help them implement their Maintenance of Accountability and Professionalism (MAP) plans.

The Managing High Impact Emotions course features 2 PACE PLUS MAP follow-up group sessions, included in the course price, at 6 and 12 months after completing the course. (Optional for those not required to participate in follow-up).

For more intensive coaching support, participants are encouraged to enroll in individual coaching or MAP groups meeting quarterly or monthly. PACE PLUS is currently offered for our Ethics for Medical Professionals, Managing High Impact Emotions, and Professional Boundaries courses. Learn more about PACE PLUS here.


The University of California, San Diego School of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of California, San Diego School of Medicine designates this live activity for a maximum of 31.25 AMA PRA Category 1 Credits ™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Effective March 18, 2020 until further notice, all UCSD PACE Program CME courses have been moved online. Once you have enrolled in a course (or courses), you will be contacted by a PACE representative with additional information on how to participate in your course(s).

Want to enhance this course experience? Think about adding the PACE PLUS Program.