Cancellation and Refund Policy for PLUS Program
- Cancellation requests made prior to the discovery session are eligible for a refund, less a 10% processing fee.
- Cancellation requests made after the discovery session are not eligible for a refund.
- Rescheduling requests must be made more than 24 hours prior to a scheduled session.
- Please note, only three rescheduling requests can be made throughout the coaching engagement. After that, further requests to reschedule will not be honored. Additionally, if you fail to provide proper notice for three scheduled sessions, you will be removed from the program without a refund.
Cancellation and Refund Policy for MAP Group Coaching
- Cancellation requests made prior to participation in a group coaching session are eligible for a refund, less a 10% processing fee.
- Cancellation requests made after participation in a group coaching session are not eligible for a refund.
- Requests to switch to a lower coaching session package (i.e., 12 coaching sessions to 6 coaching sessions) will be considered on an individual basis.
- Participants may reschedule MAP Group sessions up to two times. After this, missed MAP Groups will not be rescheduled, and any fees associated with the missed session(s) will be forfeited.
- “No-shows” without notice may result in the cancellation of any additional MAP Groups scheduled and the loss of any fees associated with the missed session(s) at the discretion of the PACE Program.
For Complimentary MAP Groups: Participants can reschedule up to two times. Cancellations within 72 hours will not be rescheduled. “No-shows” without notice will result in the cancellation of any additional MAP Groups scheduled, and any additional MAP Groups will require payment.